Return and refund policy
If the order you have received is not to your satisfaction or you have changed your mind, you may return it. affordablerimsandtire will accept returns only within 30 days of delivery.
You must confirm that the order is correct. Any inaccuracies must be reported to us within 48 hours of delivery.
If you cancel your order any time prior to shipping, we reserve the right to charge you a re-stocking fee of 15% on the product only. If your order has been shipped, and it is in transit to you or the installation center, please contact us immediately. We will try to intercept your order and have it returned to us, but please be advised that the credit for the order will be issued as per our Refund Guidelines
If you refuse delivery of your order, a partial refund will be issued, as per our Refund Guidelines
If you need to return or exchange an item, you must request an RMA (Return Merchandise Authorization) please email us here . Orders without an RMA will not be accepted.
Return Conditions and Procedures
All merchandise must be in new condition, unused and undamaged. Tires must not be driven on. All merchandise must be properly packaged as per the packaging instructions that are E-mailed as part of the RMA. Products endure strong impacts during shipping and should therefore be packaged securely as described below, preferably with our original packaging.
Tires:
Under no circumstances affordablerimsandtire will accept a return of product that is damaged due to negligence.
Please note that the product(s) are the customer’s responsibility until we inspect for damages and take possession.
Refund Guidelines
When you have returned the order the refund issued will be credited to your original payment method (when permitted).
The refund will be calculated based on the price of the product only, less return charges, and less a 15% re-stocking fee.
Under no circumstances do we refund mounting and balancing fees.
Please note that the product(s) are the customer’s responsibility until we inspect for damages and take possession.
There are times when the order must be returned for a full refund. A full refund will be issued for the following reasons:
Please note: it can take up to 2-4 weeks to process your refund.
If your order has not been fully delivered and it is past the guaranteed delivery date, please contact us as soon as possible so we can initiate a “trace” with the courier. This is the procedure used to try and locate parcels that have not been delivered. If the package is located, it will be delivered as soon as possible. If the courier is not able to locate the package, we will initiate an insurance claim. In this case, the courier covers the costs to send you exact replacements of what was lost. We will have these replacements shipped to you as soon as possible. In the event of lost shipments, we only replace the order with the exact same product. We cannot provide a refund, and we cannot change the order to a different product.
Damaged Products
If your order is damaged in some way, you must Email us immediately. We will request you send us photos of the potential damage so we can assess the problem.
How can I cancel my order?
Yes, you can cancel your order, even after the order has been paid for.
Please be informed that if a tire has been used or installed it cannot be returned (whatever the cancellation reason is). Please contact us if you have any further questions.
How do I pay for tires on affordablerimsandtire.com?
All payments for orders must be made online. We have partnered with Stripe to provide a fully secure option for payment by credit or debit card.
All payments are processed by a recognized Canadian financial institution.We accept the following cards:
Once you have completed your payment, you will be redirected to our site to access our confirmation page. You will also receive a confirmation email containing all the details of your order and the next steps.
Do you ship tires internationally?
We do not offer international shipping. Currently, we only ship throughout Canada.
How much does delivery cost?
Free Delivery
We offer Free shipping on all our orders except special orders or delivery in certain areas on which we do not have a nearby warehouse (Northwest territory, Yukon and north of some provinces). There may be additional charges that apply when shipping large amounts of tires or remote areas. We will inform you of additional shipping fees that will need to be paid and get your approval before we ship your order.
How can I track my order?
We don’t currently offer a tracking service, and a signature would be required.
Who will be delivering my tires?
We use a variety of couriers depending on where are the deliveries. Most of out deliveries are taken care of by major courier services. Sometime we use subcontractors, particularly in remote Canadian regions.
When will my tires be delivered?
Delivery of your tires may take up to 3 business days except during high season that could be 4-5 days. We will confirm delivery once the tires have been dispatched. In some cases, delivery may be quicker.
Important notice
We ask to ensure someone is available at the time of delivery to confirm and sign for the shipment reception. If you are not available at the time the courier comes to your shipping address, they will leave a door tag with the information about your delivery (courrier and shipment details). With most courier your package(s) can be picked up at the courier location listed on the back of the door tag, after the time noted. To confirm availability or make other pickup and delivery arrangements, please call at the courier phone number indicated on the door tag.
Information about tire labelling UTQG
UNIFORM TIRE QUALITY GRADE (UTQG) Labeling
Required by the government, the UTQG provides comparative manufacturer information. Tires are subjected to a series of government-mandated tests that measure performance in treadwear, traction, and temperature resistance. All testing is done by the tire manufacturer.
TREADWEAR
Treadwear is a measurement of tread durability. Tested against an industry standard, the assigned numerical grade indicates how well the tread lasts compared to an index standard of 100. A treadwear rating of 200 means the tread wears twice as well as the standard. Actual wear depends on the conditions under which the tire is used. Driving habits, service practices, differences in road surface, and varying climates all affect treadwear.
TRACTION
Traction is a measurement of a tire’s ability to stop on wet test surfaces of asphalt and concrete under controlled conditions. Traction grades are assigned by the UTQG system and branded on the sidewall. Traction grade is determined only for straight-ahead, wet braking on concrete and asphalt. It doesn’t include cornering, which may also be an important customer performance need.
TEMPERATURE RESISTANCE
The UTQG also provides a measure of resistance to heat generation under normal operating conditions. The test is conducted under predetermined standards for inflation and loading. Excessive speed, underinflation and overloading can all cause adverse heat buildup. Sustained high temperatures can reduce tire durability. Resistance grades are branded on the sidewall.
DEPARTMENT OF TRANSPORTATION (DOT) CERTIFICATION
DOT is branded on the tire’s sidewall indicating the tire is certified by the Department of Transportation. Following the DOT branding is a serial number designating the tire manufacturer, manufacturing plant, tire size and date of manufacture. Federal law requires that tire dealers record the DOT identification numbers, along with the tire buyer’s name and address.
MUD AND SNOW LABELING
If a tire is rated for safe performance in mud and snow, it will be noted on the sidewall of the tire with either M/S, M+S, or M&S. A tire is certified under the definitions set forth by the Rubber Manufacturers Association (RMA).
TIRE CONSTRUCTION LABELING
Tread ply and sidewall ply information, including tire ply composition and materials used, must also be identified. An example would be: Tread: 2 Plies Rayon + 4 Plies Fiberglass Sidewall: 2 Plies Rayon.